Returns Policy


The customer who wants to return an article, must fill out the request on the 

The goods must in any case be returned within 14 days from the date of delivery. The goods must be returned in their original state, complete with label, tag and custom packaging.

Items returned with signs of wear and tear, or returned after 14 days will not be accepted and will be returned to the sender.

Gaynor Bongard is not responsible for the cost of transporting the return. Only if the item is found to be faulty, the value of the returned goods will be credited back to the customer within 10 days of receipt of the return.


The customer will receive the amount with the same payment method chosen for the purchase, and will receive a confirmation email once the amount has been credited. The actual crediting will depend on the timing of your credit institution.

Withdrawal Request Form