FAQ
Yes, you must be registered. We advise you to create your personal account to access the exclusive benefits reserved for our customers.
Through your Profile on Gaynorbongard.it website you have the possibility to benefit from personalized discounts, create your wishlist and keep under control all your orders.
All our products are shipped in a gift bag.
You can attach a personal message that will be written by hand.
Check that the data you are entering are the same you used at the time of registration.
PayPal and major credit cards Visa, MasterCard (no American Express)
The payment is processed directly by the selected operator’s platform.
Our operators are not allowed to request or accept credit card details at any time.
We ship to the following countries:
AUSTRIA
BELGIUM
FRANCE
GERMANY
LUXEMBOURG
MONACO
NETHERLANDS,THE
SPAIN
UNITED KINGDOM
CROATIA
DENMARK
FINLAND
GREECE
IRELAND,REP.OF
PORTUGAL
SWEDEN
BULGARIA
CYPRUS
CZECH RE., THE
ESTONIA
HUNGARY
LATVIA
LITHUANIA
MALTA
POLAND
ROMANIA
SLOVAKIA
SLOVENIA
ALBANIA
ANDORRA
BELARUS
BOSNIA & HERZEGOVINA
GIBRALTAR
LEICHTENSTEIN
MACEDONIA,REP. OF
MOLDOVA,REP. OF
MONTENEGRO,REP. OF
NORWAY
SERBIA,REP. OF
SWITZERLAND
TURKEY
CANADA
USA
BAHRAIN
EGYPT
JAPAN
KOREA,REP. OF
KUWAIT
MEXICO
RUSSIAN FEDERATION
BRT Bartolini for Italy/Europe and DHL for other countries
For orders shipped outside the European Union, taxes and duties will be calculated according to the value of your order and the current legislation of the country.
You will receive a claim for payment of duties from the competent Customs authority. Gaynor Bongard is not responsible for any import costs or duties of the goods.
For orders shipped outside the European Union, taxes and duties will be calculated according to the value of your order and the current legislation of the country.
You will receive a claim for payment of duties from the competent Customs. Gaynor Bongard is not responsible for the import costs of the goods.
You can check the status of your shipment on your order page.
You can check the status of your shipment on your order page.
All our products must be dry-cleaned.
Our articles can be ironed with steam or at a low temperature with a humid cloth on top of the article. Eco fur cannot be ironed.
No, Eco fur cannot be ironed.
If for any reason you are not satisfied with the purchase, we ask you to fill in the appropriate form remembering that the goods must in any case be returned within 14 days from the date of receipt.
The goods must be returned in their original state, complete of label, tag and personalized packaging.
Items returned with signs of wear, or returned after 14 days will not be accepted and will be returned to the sender. Gaynor Bongard is not responsible for the transport costs of the returned item.
The goods must be returned within 14 days from the date of receipt.
Yes. Gaynor Bongard is not responsible for the transport costs of the return, which will be deducted from the credit.
To replace a purchased item you must fill in the return form and make a new purchase.
For any question or doubt, please contact our Customer Service